Shipping & Returns
We currently use United States Postal Service (USPS) to ship out all orders, domestic and international.* Prices are flat rate for all products based on weight, size, packaging, etc. Tracking will be available once order has been completed and/or shipped as proof of order completion and to track package (depending on shipping option selected).
For international orders, we do our best to lower custom value within a certain amount; however, customers are responsible of any custom fees or charges that might occur during shipment. For avoiding delays/lost package, be sure to provide us with the correct (or preferred) mailing address at checkout. Please note that if the address provided is not correct and deemed lost/missent, we will not replace your order.
* If you wish a different shipping service, contact us and we can discuss the options.
* Shipping time are based on USPS estimations. International shipping may take longer than expected due to customs, holidays, among other factors. If order hasn't arrived within delivery time expected, contact us and we will do whatever we can to get your package in your door step as soon as possible.
Return & Warranty Policy
For cables and earphones, all sales are final. Once order is being processed, changes to order cannot be made.
Custom cables & Earphones:: Comes with one year warranty. Under warranty, orders can only be replaced if it is defective and determined that customer is not at fault. User wear, tear, and modifications are not accepted.
Customer is responsible to pay for shipping item back to Hong Kong Handmade. If determined as manufacturing fault, it can either be repaired or replaced with a new one free of charge at our discretion.
If you need warranty service or repair, please send email to email@example.com. We will contact you with 2 business days.
Please send your product with a protective package and a copy of your Warranty form or receipt.